Shipping & FAQ
- we usually ship orders out on Tuesdays and Fridays
- pre-order items typically take five weeks to produce, then a week or so to ship; during busy seasons this turn-around may be longer, so we do not recommend placing a pre-order if you have a time-sensitive deadline!
- as we are a very small business (just two full-timers and a handful of our friends we rope into helping here and there!), there may be delays in shipping your order during busy seasons -- but we love you, we promise, and we are doin' the best we can!
Q: What does "vintage" mean?
Vintage items are once-in-a-lifetime finds that are pre-loved from another decade. They are likely to show signs of wear and are for those of us who love collecting a little bit of history! They are nearly impossible to restock, so if you see it and like it, get it quick before it sells out forever! We classify the quality of our vintage in three categories: excellent (nearly new with no outside visible signs of damage or structural issues), very good (great condition with minor wear and tear), and good (shows significant signs of wear but is still totally cool and has some life left in it!).
Q: What is the best way to contact you?
Via email! firstname.lastname@example.org. Please note it can take us up to 5 business days to reply to emails due to volume of work.
Q: How can I apply to be a model?
We are always looking for fresh faces to model for us! If you are in the LA area, you can apply to model here. We accept models of all shapes, sizes, and heights and are constantly looking for more diversity so don't be shy! If you are under 18, you must have a parent or legal guardian who is able to drop you off at any shoots and sign a model release.
Q: Do you ship internationally?
Yes! We ship worldwide using The United States Postal Service. Orders within the US go out via Priority Mail and international orders go out via First Class Mail.
Please note that we have no way of anticipating if your country will charge customs fees for international shipments upon entry. If you live outside of the US, please consult your local post office to inquire about customs fees prior to placing your order!
Q. Do you accept returns or exchanges?
We accept exchanges for store credit within ten days of item's delivery. To coordinate an exchange, please email us. We apologize, but at this time, we are unable to issue any refunds.
Q: What happens if I order pre-order items and non pre-order items at the same time?
Usually, we will ship your non pre-order items out to you first. We don't want you to have to wait 5 weeks + to get all of your goodies if we've got them in stock right now! The only exception to this might be if your non pre-order items are all small (like accessories and/or jewelry) and you live outside of North America, as it is very expensive for us to ship internationally (yes, even more than the shipping costs you pay -- eek!)! If you order only accessories/jewelry with your pre-order items and live outside of the US, but want to receive your accessories first, include a note on your order indicating that it's important to you for your accessory item(s) to ship first and we will make sure it happens for you! Otherwise, we will use our best judgment about how economic it is for us based on your order volume, as we are a very small business and money is always tight for us!
Q. What happens if I don't receive my item?
As the shipper, we accept full liability for the care of your order until it has been turned over to USPS, at which point all delivery claims and inquiries are processed through the USPS claim management system. All claims are subject to USPS scrutiny and deliberation. USPS is liable for all packages lost in transit; refunds are issued via USPS within 30 days of an approved claim submission. All packages marked successfully delivered by USPS are not subject to refund inquiries.
If your tracking information indicates your package was delivered but you do not have it, we recommend first checking with your local postal delivery person to see if they hid the item somewhere around your residence. Most packages come in USPS branded flat-rate shippers. Sometimes, packages are too large to fit in a mailbox and your postal carrier will not feel comfortable leaving them at your door, so they will place them on the side of your residence or behind a potted plant, etc.. If your postal carrier does not remember or indicates they left a package somewhere that it no longer is, we recommend filing a claim with USPS immediately on their website here.
If your tracking information does not indicate that your package has been delivered, and appears to be "stuck" somewhere in transit, first check with your local post office using the tracking number as reference. Sometimes, packages are held there and tracking info is not updated to indicate it is being held. If your local post office does not have your package, either you as the recipient or we as the shipper can file a claim with USPS on their website here. If you would like us to submit the claim, feel free to send us an email with your original four digit order number here: email@example.com
If you live in the US and would like to request that your package only be delivered if you are there to sign for it, please include this info in your order notes and we will make sure to select that option for you when shipping.